1 Reply Latest reply on Dec 10, 2013 2:18 PM by adamg23

    Console Service starts then stops

    Rookie

      Shavlik protect console service starts then about 10sec later stops. Errors in the event log show:

       

       

      Faulting application name: ST.ServiceHost.exe, version: 9.0.616.0, time stamp: 0x5177f1ec

      Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1677

      Exception code: 0xe0434352

      Fault offset: 0x000000000000940d

      Faulting process id: 0xa24

       

      Anybody seen this before? No new windows patches have been installed.

       

      Thanks!

        • 1. Re: Console Service starts then stops
          SupportEmployee

          Hi,

           

          Could you please obtain the Protect application logs? They should be in the following directory, based on the OS of the console system:

           

          Windows 7, 8, 2008, 2012 & Vista: C:\ProgramData\LANDesk\Shavlik Protect\Logs

          Windows XP/2003:  C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs

           

          Please zip and attach the logs here, or create a case and sent into support at http://support.shavlik.com.

           

          Thanks!

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