1 Reply Latest reply on Dec 4, 2013 8:26 AM by adamg23

    MSWU-819 - KB2826026 / MSWU-808 - KB2760758

    Rookie

      Patches kb2826026 & kb2760758 are scanned as missing by Shavlik patch analysis on servers with "Microsoft Access database engine 2010" installed but patch installation cannot be done.

      -> Error during installation"The expected version of the product was not found on the system".

       

      Do anyone has seen any know issues with these patches.

        • 1. Re: MSWU-819 - KB2826026 / MSWU-808 - KB2760758
          SupportEmployee

          Hi,

           

          This could possibly be a detection issue we need to look into. Could I have you provide the following additional information?

           

          -What's the operating system(s) you're seeing affected?

          -What patch scan template do you use to run your scan? If it is a custom template - does the same behavior take place when running a scan with the WUscan template?

          -Would you be able to provide trace logs from a scan using either Security Patch Scan or WUscan template? Full steps to obtain console logs can be found here: http://community.shavlik.com/docs/DOC-22921

           

          Thanks!

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