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Your consultant was right to tell you it's not much to worry about since the refresh files will automatically take place at the beginning of a patch scan.
Going to Help > Refresh Files is just the manual way to initiate the download of the latest definitions and binaries for Protect.
You can also set this up to automatically take place on a schedule by going into Tools > Operations > Downloads > Schedule automatic downloads.
I hope that helps!
Thanks for the reply, but it still does not explain why I could not see the refreshed files in my session after the consultant refreshed his. Maybe if I had closed the console entirely and relaunched it rather than just closing/reopening the About box?
It concerns me about having two sessions open with different creds on the same server. Is that a supported practice?
As for why the main console was up to date while the remote console wasn't, you clued me in on the "Schedule automatic downloads". I see the consultant scheduled it on the local console but not on the remote console. The "Auto-update definitions (before scans)" was checked on both and I had done a scan two days ago which explains it being two days behind.
There are other aspects of global versus per user that concern me. Today is the last day for our consultant and some of the things that he showed me on his profile don't show up on mine. Some I understand but others I would have expected to be global.
For example, I can see Machine Groups he set up but I had to add our vCenter server to my profile. I really would have expected something so pivotal to be global.
The more I delve into this the more disconcerted I become. In another thread http://community.shavlik.com/message/2245724#2245724 I ask about machine groups, part of which is global and another part that is per-user. However the per-user part appears to get clobbered.
I did read http://www.shavlik.com/onlinehelp/Protect90HTMLHelp/Potential_Issues_When_Using_Multiple_Admins.htm but did not see this coming.
It should not be forcing the other user's credentials to be removed. I would suggest opening a support case to work through this issue.
Contact info for support: http://www.shavlik.com/support/contact/