2 Replies Latest reply on Jul 31, 2013 10:22 AM by adamg23

    Client cannot configure agent to listen

    Rookie

      I have one laptop running Windows 7 64-bit that the agent says, "cannot configure agent to listen. Listening is disabled." in the logs.  I also get an eventid 1000 and 1001 in the event log.

       

      Log Name:      Application

      Source:        Windows Error Reporting

      Date:          7/22/2013 2:40:39 PM

      Event ID:      1001

      Task Category: None

      Level:         Information

      Keywords:      Classic

      User:          N/A

      Computer:      STJ-DPAUL.pioneerbank.loc

      Description:

      Fault bucket 3672095051, type 1

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

       

      Problem signature:

      P1: STAgentUpdater.exe

      P2: 9.0.634.0

      P3: 51ba20ee

      P4: MSVCR100.dll

      P5: 10.0.40219.325

      P6: 4df2be1e

      P7: 40000015

      P8: 0008d6fd

      P9:

      P10:

       

       

      Attached files:

       

       

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_STAgentUpdater.e_9938e0c6de9b9265c4413caccbc61ed349c915f7_1bc8ca31

       

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 94681175-f306-11e2-82a9-c4850832ff18

      Report Status: 0

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Windows Error Reporting" />

          <EventID Qualifiers="0">1001</EventID>

          <Level>4</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2013-07-22T19:40:39.000000000Z" />

          <EventRecordID>18392</EventRecordID>

          <Channel>Application</Channel>

          <Computer>STJ-DPAUL.pioneerbank.loc</Computer>

          <Security />

        </System>

        <EventData>

          <Data>3672095051</Data>

          <Data>1</Data>

          <Data>APPCRASH</Data>

          <Data>Not available</Data>

          <Data>0</Data>

          <Data>STAgentUpdater.exe</Data>

          <Data>9.0.634.0</Data>

          <Data>51ba20ee</Data>

          <Data>MSVCR100.dll</Data>

          <Data>10.0.40219.325</Data>

          <Data>4df2be1e</Data>

          <Data>40000015</Data>

          <Data>0008d6fd</Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_STAgentUpdater.e_9938e0c6de9b9265c4413caccbc61ed349c915f7_1bc8ca31</Data>

          <Data>

          </Data>

          <Data>0</Data>

          <Data>94681175-f306-11e2-82a9-c4850832ff18</Data>

          <Data>0</Data>

        </EventData>

      </Event>

       

       

      Log Name:      Application

      Source:        Windows Error Reporting

      Date:          7/22/2013 2:40:37 PM

      Event ID:      1001

      Task Category: None

      Level:         Information

      Keywords:      Classic

      User:          N/A

      Computer:      STJ-DPAUL.pioneerbank.loc

      Description:

      Fault bucket , type 0

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

       

      Problem signature:

      P1: STAgentUpdater.exe

      P2: 9.0.634.0

      P3: 51ba20ee

      P4: MSVCR100.dll

      P5: 10.0.40219.325

      P6: 4df2be1e

      P7: 40000015

      P8: 0008d6fd

      P9:

      P10:

       

       

      Attached files:

       

       

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_STAgentUpdater.e_9938e0c6de9b9265c4413caccbc61ed349c915f7_1bf4bebd

       

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 94681175-f306-11e2-82a9-c4850832ff18

      Report Status: 4

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Windows Error Reporting" />

          <EventID Qualifiers="0">1001</EventID>

          <Level>4</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2013-07-22T19:40:37.000000000Z" />

          <EventRecordID>18391</EventRecordID>

          <Channel>Application</Channel>

          <Computer>STJ-DPAUL.pioneerbank.loc</Computer>

          <Security />

        </System>

        <EventData>

          <Data>

          </Data>

          <Data>0</Data>

          <Data>APPCRASH</Data>

          <Data>Not available</Data>

          <Data>0</Data>

          <Data>STAgentUpdater.exe</Data>

          <Data>9.0.634.0</Data>

          <Data>51ba20ee</Data>

          <Data>MSVCR100.dll</Data>

          <Data>10.0.40219.325</Data>

          <Data>4df2be1e</Data>

          <Data>40000015</Data>

          <Data>0008d6fd</Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_STAgentUpdater.e_9938e0c6de9b9265c4413caccbc61ed349c915f7_1bf4bebd</Data>

          <Data>

          </Data>

          <Data>0</Data>

          <Data>94681175-f306-11e2-82a9-c4850832ff18</Data>

          <Data>4</Data>

        </EventData>

      </Event>

       

       

      Log Name:      Application

      Source:        Application Error

      Date:          7/22/2013 2:40:36 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:     

      Description:

      Faulting application name: STAgentUpdater.exe, version: 9.0.634.0, time stamp: 0x51ba20ee

      Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

      Exception code: 0x40000015

      Fault offset: 0x0008d6fd

      Faulting process id: 0x1b88

      Faulting application start time: 0x01ce87135586e69f

      Faulting application path: C:\Program Files (x86)\LANDesk\Shavlik Protect Agent\STAgentUpdater.exe

      Faulting module path: C:\Program Files (x86)\LANDesk\Shavlik Protect Agent\MSVCR100.dll

      Report Id: 94681175-f306-11e2-82a9-c4850832ff18

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2013-07-22T19:40:36.000000000Z" />

          <EventRecordID>18390</EventRecordID>

          <Channel>Application</Channel>

          <Computer>STJ-DPAUL.pioneerbank.loc</Computer>

          <Security />

        </System>

        <EventData>

          <Data>STAgentUpdater.exe</Data>

          <Data>9.0.634.0</Data>

          <Data>51ba20ee</Data>

          <Data>MSVCR100.dll</Data>

          <Data>10.0.40219.325</Data>

          <Data>4df2be1e</Data>

          <Data>40000015</Data>

          <Data>0008d6fd</Data>

          <Data>1b88</Data>

          <Data>01ce87135586e69f</Data>

          <Data>C:\Program Files (x86)\LANDesk\Shavlik Protect Agent\STAgentUpdater.exe</Data>

          <Data>C:\Program Files (x86)\LANDesk\Shavlik Protect Agent\MSVCR100.dll</Data>

          <Data>94681175-f306-11e2-82a9-c4850832ff18</Data>

        </EventData>

      </Event>