It sounds like the connection to the console machine is not being made.
Have you tried using FQDN or IP?
Does an nslookup get you from the agent machine to the console?
You are going to run into issues during the rest of the installation if you are not running with full admin rights on the agent machine. This is required.
Welcome to the communities.
Please open both tcp & udp port 3121.
and do telnet if able to reach , check by IP instead of name.
I'm still not clear on what the issue was/is, but here is what I did to get the scan/patching to work.
The ports were allowed - still failed
Turned off AV - still failed
Turned off console Firewall - still failed
Created a local user on laptop with admin rights, set agent credentials with new user - success!
What puzzles me is that the credential checks were all ok with the domain user accounts that were tried.
>>> lakshya32 <firstname.lastname@example.org> 3/4/2013 12:33 PM >>>
lakshya32 http://communities.vmware.com/people/lakshya32 replied to the discussion
"Agent Install Help - Laptop has PGP WDE"
To view the discussion, visit: http://communities.vmware.com/message/2205191#2205191
One more thing: Check in Protect under Tools > Console Alias Editor to ensure that the server name or address you're providing is entered here.
Other than this we'll most likely need to work more closely, and it may be best to contact support directly. Otherwise if you're ok with it, go ahead an upload any logs you have on here. They can be found in the following directory on the agent system:
-Vista, 2008, & Win7: C:ProgramDataShavlik TechnologiesLogs -Windows XP & 2003: C:Documents and SettingsAll UsersApplication DataShavlik TechnologiesLogs
Thanks but this is still the trial evaluation.
It's working now, so if we purchase, I'll open a support request.
Thansk for your help.