7 Replies Latest reply on Feb 1, 2013 9:33 AM by DPynn

    Adobe Reader Reporting

    Rookie

      Hello,

       

      I am currently running Adobe Reader 11.0.1, which as of now is the latest available. Scanning our test systems VM Protect says there is a security update available for Adobe Reader version 11.0.1. The update in question is for Adobe Reader version 11.0.0. It seems VM Protect thinks my systems are running 11.0.0 when, in-fact we are running 11.0.1.

       

      VM Protect wants to update "AcroRd32.dll" (ver. 11.0.0.379) to AcroRd32.dll (11.0.1.36) but when I deploy the latest updates thru VM Protect the *.dll file remains the same version as before.

       

      Why is VM Protect reporting we need an update when we do not? As a test I deployed the update and re-scan our systems, the same notification returns. Any ideas why this is happening?

       

       

      Thanks all,

       

      D

        • 1. Re: Adobe Reader Reporting
          SupportEmployee

          In this type of scenario it's possible there's a detection issue. It would be best to contact support directly, and if you can go through the below steps to clear out your current logs and obtain trace logs from a scan of one system with this issue it would help us greatly in figuring out what could be going on:

           

          Steps to clear out and obtain trace logs:

           

          -In Protect go to Tools > Options > Logging and make sure both User Interface and Services are set to “All”. Save. -Close Protect. -Stop the VMware vCenter Protect Console service. -Delete all the logs from:   -Vista, 2008,  & Win7: C:ProgramDataShavlik TechnologiesLogs   -Windows XP & 2003: C:Documents and SettingsAll UsersApplication DataShavlik TechnologiesLogs -Start the VMware vCenter Protect Console service and open Protect. -Reproduce the error/issue. (Run a scan using the built in Security Patch Scan template on one system displaying this issue) -Afterwards please zip and send all the logs.
          • 2. Re: Adobe Reader Reporting
            Rookie

            Thanks, as per your request here is the log

            • 3. Re: Adobe Reader Reporting
              SupportEmployee

              From the log you can see where we detect the patch here:

               

               

              2013-01-31T12:11:22.9405654Z 0a64 V PatchTest.cpp:523 Testing 'APSB13-02'.
              2013-01-31T12:11:22.9405654Z 0a64 V PatchTest.cpp:546 Install key exists - adminaccount, 1/30/2013 8:10:20 AM.
              2013-01-31T12:11:22.9405654Z 0a64 V PatchTest.cpp:628 Bulletin 'APSB13-02', filecount = 1, regcount = 1.
              2013-01-31T12:11:22.9405654Z 0a64 V PatchTest.cpp:1219 File '\xxx.xxx.xxx.xxxC$Program Files (x86)AdobeReader 11.0ReaderACRORD32.DLL' error: 0.
              2013-01-31T12:11:22.9405654Z 0a64 V PatchTest.cpp:1222 File \xxx.xxx.xxx.xxxC$Program Files (x86)AdobeReader 11.0ReaderACRORD32.DLL (11.0.0.379)  C 2 11.0.1.36 (AC 5).
              2013-01-31T12:11:22.9405654Z 0a64 V PatchTest.cpp:654 A file was tested.
              2013-01-31T12:11:22.9405654Z 0a64 V PatchTest.cpp:658 Did not pass file tests.

               

               

              From what I can see it's testing the patch correctly, and it is definitely missing if ACRORD32.DLL is at the version we found on the target system (11.0.0.379).

               

              If the patch is failing to install can you try the following?

               

              -Go to C:WindowsPropatchesPatches on the target system. (This is where we copy patch files for deployment)

              -Locate the latest Adobe Reader patch. I believe it should be named "AdbeRdrUpd11001.msp".

              -Double click the patch file to run it manually.

               

              Do any errors come up during the patch installation?

              1 of 1 people found this helpful
              • 4. Re: Adobe Reader Reporting
                Rookie

                Here is what I get when trying to run the patch..

                 

                 

                cid:image001.png@01CDFFAF.28DE9D50

                • 5. Re: Adobe Reader Reporting
                  SupportEmployee

                  If you go into Control Panel > Programs & Features (or Add/Remove Programs for older OS's) what version do you see listed for Adobe Reader? Also, check under "View Installed Updates" from the left menu here to see if this shows the same version number for Adobe Reader.

                   

                  Can you manually check the file that we're seeing at an outdated version as well:

                  \xxx.xxx.xxx.xxxC$Program Files (x86)AdobeReader 11.0ReaderACRORD32.DLL

                   

                  I just want to verify the version numbers listed before moving further.

                  1 of 1 people found this helpful
                  • 6. Re: Adobe Reader Reporting
                    Rookie

                    Here is the info…. Thanks much

                     

                    Programs & Features (or Add/Remove Programs for older OS's) what version do you see listed for Adobe Reader? 11.0.01

                     

                     


                    xxx.xxx.xxx.xxxC$Program<file:///
                    xxx.xxx.xxx.xxxC$Program> Files (x86)AdobeReader 11.0ReaderACRORD32.DL = 11.0.0.379

                    • 7. Re: Adobe Reader Reporting
                      Rookie

                      We found the problem. For some reason the latest Adobe did not update the .dll file as it was supposed to do. We re-released the update and it appears to be scanning properly now that the expected .dll file is there.

                       

                      Thanks much for your help