VMware offers two support and subscription programs for VMware vCenter Protect Update Catalog: Production (24x7) and Basic (12x5).
There does appear to be some incorrect information on our FAQs for vPUC. Thank you for pointing that out to us. I will see what we can do about getting that corrected.
To answer your question, we do not currently offer production support for vPUC; only basic.
Sorry for the confusion.
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