Ivanti Patch for SCCM: Root element is missing.

Version 6

    Purpose

     

    This document outlines how to resolve an issue where "Ivanti Patch" is not accessible in the SCCM console.  Access fails with the error "Failed to connect to specified WSUS server: The server could not be contacted."

     

    Symptoms

     

    When you open Ivanti Patch for SCCM you receive the error "Failed to connect to specified WSUS server: The server could not be contacted."

     

    The "Ivanti Patch.log" shows the error below.

    error.jpg

     

    Solution

     

    • You will need to completely remove the Patch for SCCM add-on using the steps below (not just uninstall).

     

           How to Completely Remove Patch for SCCM

     

    • Then reinstall the application using the most recent version found here.

     

    Affected Product

     

    Ivanti Patch for SCCM 2.x