A crash occurs when after upgrading Ivanti Patch for Windows Servers prompting the error - An unexpected error has occurred and Ivanti Patch for Windows Servers Activation must close to recover.
The following error is found in the ST.Protect.managed.user.log:
Launcher.cs:87|System.InvalidOperationException: Crash from UI thread ---> System.AggregateException: One or more errors occurred. ---> System.Configuration.ConfigurationErrorsException: Unrecognized attribute 'threatDataDirectory'. Note that attribute names are case-sensitive. (C:\Program Files\LANDESK\Shavlik Protect\STEnvironment.config line 2)
The STEnvironment.config is either corrupt or contains custom changes that are no longer compatible with the upgraded system
- Uninstall the current version of Shavlik Protect or Ivanti Patch for Windows
- Delete the Landesk files under C:\Programdata\ and the install location (C:\Program Files\ by default)
- Install Ivanti Patch for Windows Servers
Ivanti Patch for Windows Server 9.3.x