Opening the console results in Error: The database connection could not be made

Version 3



    To help troubleshoot a possible cause of a database connection error when opening the console UI.




    When launching your console, you see an error stating "The database connection could not be made."


    Error window.PNG




    This issue can be caused by the SQL Server service not being started on the machine running the database




    Start the SQL Server service on whichever machine is running your database, then relaunch your console.


    Additional Information


    See also: Database Connection Error Caused by Missing SQL Server


    Affected Product(s)


    Shavlik Protect 9.2

    Ivanti Patch for Windows Servers 9.3+