Opening the console results in Error: The database connection could not be made

Version 3

    Purpose

     

    To help troubleshoot a possible cause of a database connection error when opening the console UI.

     

    Symptoms

     

    When launching your console, you see an error stating "The database connection could not be made."

     

    Error window.PNG

     

    Cause

     

    This issue can be caused by the SQL Server service not being started on the machine running the database

     

    Resolution

     

    Start the SQL Server service on whichever machine is running your database, then relaunch your console.

     

    Additional Information

     

    See also: Database Connection Error Caused by Missing SQL Server

     

    Affected Product(s)

     

    Shavlik Protect 9.2

    Ivanti Patch for Windows Servers 9.3+