Error Code 501 When Scanning Windows 10 After Remote Registry Service Has Been Enabled On Client Machine

Version 2

    Purpose

     

    The purpose of this document is to resolve the issue where the Windows 10 machines will fail to scan even though Remote Registry has been enabled previously.

     

    Symptoms

     

    Even after enabling the Remote Registry service on Windows 10 client machines, machines fail to scan with Error 501.

     

    Cause

     

    Windows 10 will disable the Remote Registry service by default when the computer is in idle and the service is not being used causing agentless scans to fail.

     

    Resolution

     

    1. On the client machine, open up your registry editor by typing regedit in the start menu and hitting enter.
    2. Make the following modification in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\RemoteRegistry:
      • Name: DisableStop
      • Type: REG_DWORD
      • Data: 1

     

    Registry Key.PNG

     

     

    Affected Product(s)

     

    Shavlik Protect 9.2

    Ivanti Patch for Windows Servers 9.3