Unexpected error causes crash during license activation

Version 7

    Symptoms

     

    A crash occurs when activating a license in Ivanti Patch for Windows Servers prompting the error - An unexpected error has occurred, Patch for Windows Servers and Patch for SCCM Activation must close to recover.

    Shavlik issue while avtivation.png

     

    The following error is found in the ST.Activation.managed.user.log:

    System.DllNotFoundException: Unable to load DLL 'STLib.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)

     

    Cause

     

    The required version of Microsoft C++ is missing, corrupt, or did not install correctly.

     

    Resolution

     

    Download and install and/or repair the required version of Microsoft C++ from here.

     

    Affected Product(s)

     

    Ivanti Patch for Windows Server 9.3+

    Ivanti Patch for SCCM 2.3+