DPDTrace GUI Tool: Used to troubleshoot patch detection issues

Version 41

    Disclaimer

    Please read this disclaimer before using this tool:  LANDESK Share IT Disclaimer

     

    Description

     

    The DPDTrace tool provides diagnostic scan output for troubleshooting Windows patch detection issues.

     

    How to use the DPDTrace GUI

     

    Scans using 9.3.4510+ engines can only be run from 64bit OS.

    1. Download the latest version of the DPDTrace GUI.  Download Here
    2. Extract the DPDTrace.zip to the desktop of the machine you will scan from.  This can be on a server remote to the target machine or on the target machine itself.  Support may specify where to scan from depending on the issue being diagnosed.
    3. Open the DPDTrace GUI by double-clicking DPDTraceGUI.exe from the extracted folder.

       4. Choose Local to scan the local machine. The IP address or the Machine Name of the local machine will automatically populate.

       5. Choose Remote to scan a remote machine. You will need to provide a valid Machine Name or IP Address to scan.

       6. Enter a username with administrator access to the target machine.

              a. The format must be DomainName\UserName or MachineName\UserName depending on how you are authenticating to the target machine.

       7. Enter a valid Password. You can choose to un-check the Hide option if you wish to see your password for troubleshooting purposes.

     

    Protect Version: (Ivanti Customers)

     

         8. Choose the Protect scan engine version to be used during the scan.

     

    OEM Version: (OEM/SDK Partners/Customers)

     

         9. Choose the OEM scan engine version to be used during the scan.

    Ivanti customers should leave these boxes unchecked. These are only for our OEM partners.

     

    Patch Type:

     

         10. Choose Patch Type to be used during the scan.

              a. We highly suggest leaving the defaults of Security Patches and Non-Security Patches selected unless a support tech requests a change.

     

         11. Click Run to start the scan.

     

    The DPDTrace GUI tool will automatically download the latest data files - WindowsPatchData.zip for 9.2+ scan engines and hf7b.xml for the 9.1 scan engine. If your machine does not have internet connectivity or a proxy is blocking the downloads, you will need to manually download the data files and place them in the DataFiles folder in the extracted DPDTrace folder on the desktop.

     

         12. You will see Command Prompt popups and popups for the Rename HF.Log utility during the scan process.  Do not close either these.

     

     

         13. All popup windows will close and a new popup will occur once the scan is complete.  Click OK.

     

         14. The scan diagnostic is complete and all of the trace logs, scan outputs and registry exports have been zipped to this folder:  C:\Users\UserName\Desktop\DPDTrace\SendToSupport

              a. The zip file will be named HFCLi_YearMonthDay.zip

     

         15. Provide this zip file to support!  It will not pass through email filtration, so please attach it directly to your case on the support portal using the Add Attachment button.
               If you have any issues attaching this zip to the case, please let the support tech know so they can provide you with more options.

     

    Additional Information

     

    A command line DPDTrace tool can be used by customers who cannot run this GUI version:  DPDTrace command line logging tool used for patch detection issues