Protect Console Information and Troubleshooting

Version 3

    Purpose

     

    This document provides links to other documents addressing how to troubleshoot console installation, registration, configuration, and operations in Shavlik Protect.

     

    Overview

     

    Certificates

     

    Shavlik Protect Console Certificates

    Console Certificate Issues
    How to Update the Certificate Revocation List (CRL) on a Disconnected Protect Console Server

     

    Installation

     

    Protect Console System Hardware Performance Guidelines

    Protect Console Install or Upgrade fails with: This machine is managed by another console. Remove the Agent to install a Console.

    Protect console install error due to .NET Framework 3.5 install failure

    Protect Installs In An Unexpected Language

    Download Links for Shavlik Protect Installation Files

    Install - Uninstall Failures - How To Clean Up Broken Installs Of Shavlik Protect With The Microsoft Fixit Tool

    Error: "Installation Failed. a Data Conversion Error Has Been Detected During the Database Upgrade Process."

     

    Upgrade/Migration

     

    Protect Console Upgrade Fails With Errors 1603 or 1605

    Migrate Shavlik Protect Console

     

    Console Service

     

    Shavlik Protect Console Service Is Not Listed In Services.msc

    Unexpected Popup Error Launching An Offline Protect Console After Upgrading To Protect 9.2

    Shavlik Protect 9.2 Console Service Error At Startup

    Shavlik Protect Console Service Fails to Launch - The Service Responsible for Importing Scan and Agent Results Is Not Running

     

    Operations/Crashes

     

    Scanning A vCenter/ESXi Server Causes The Console To Crash

    Console Hangs When Selecting A Machine In View > Machines

    Why Can't I Open My Console?

    Protect Crashes When Attempting To Access Scheduled Console Tasks

    Console crashes when exporting Machine Status Summary report

    Unhandled Exception Error At Startup After Performing Help > Refresh Files

    When Running Protect in an Environment with FIPS You Receive the Error: the Service Responsible for Importing Scan and Agent Results Is Not Running

     

    Logging

     

    Logs - Gathering Console, Client Side (Agentless), and Agent Log Files for Protect

     

     

    Affected Product(s)

     

    Shavlik Protect 9.x