Protect console install error due to .NET Framework 3.5 install failure

Version 3

    Purpose

     

    This document has been created to address an issue with Shavlik Protect being unable to install due to SQL / .Net Framework failing to install.

     

    Symptoms

     

    While attempting to enable the prerequisite .Net Framework 3.5 Feature for SQL Server, you receive an error message stating the source files could not be found.

     

    Failedfx3.png

     

    Cause

     

    In certain situations the Operating System is unable to find the required files needed to install the .Net Framework 3.5 feature.

     

    Resolution

     

    A possible workaround would be to install .Net Framework from a mounted OS ISO. and install the .Net Framework feature from the command line.

     

         1. Depending on the operating system, you can mount the OS ISO by right clicking on the .iso and choose 'Mount'.

     

              mount.png

         2. Verify that the ISO is mounted as a disk and notate the drive letter associated to it.

              oncemounted.png

         3. Open CMD prompt as an administrator and execute the following command to enable the feature and press enter.  Please note that while the following command specifies the E: as the source your drive may display differently.  Make sure to specify the drive notated in Step 2.

     

    • dism /online /enable-feature /featurename:NetFX3 /all /Source:E:\sources\sxs /LimitAccess

     

              dismcommand.jpg

          4. The progress of the install will be displayed in the CMD prompt. Attempt another install once it is complete.

     

    Affected Product(s)

     

    Shavlik Protect 9.x