Shavlik Protect Console Service Is Not Listed In Services.msc

Version 2

    Purpose

     

    The purpose of this document is to provide further troubleshooting options if the Shavlik Protect Console Service is not listed in Services.msc

     

    Symptoms

     

    Shavlik Protect Console Service is not visible in the Services.msc although Shavlik Protect runs without issues.

    Services.PNG

     

    Description

     

    Check to see if Shavlik Protect has been installed in Add/Remove Programs. If Shavlik Protect is indeed installed, the Shavlik Protect Console Service should still be running. This issue is caused by the user not being logged in as the initial user who installed Shavlik Protect.

     

    This has been found to only affect the following Operating Systems:

    Windows Server 2008

    Windows Server 2008 R2

    Windows Server 2012

    Windows Server 2012 R2

     

    Resolution

     

    Uninstall and Reinstall Shavlik under the desired user.

     

    The services can be stopped with the following commands in an Administrative Command Prompt

         1. net stop stconsolesvc

         2. net start stconsolesvc

    CMD.PNG

    Affected Product(s)

     

    Shavlik Protect 9.x

    Patch for Windows Servers 9.3.x