Console crashes when exporting Machine Status Summary report

Version 1

    Description

    When you try to View Executive Summary Report and Export it : the Console crashes. Error occurs for Reports having usually more than 1000 pages.

     

     

    Symptoms

     

    Console crashes with the following error:

     

     

    You can also find the error entry in Event logs:

     

    Problem signature:

      Problem Event Name: CLR20r3

      Problem Signature 01: st.protect.exe

      Problem Signature 02: 9.2.5119.0

      Problem Signature 03: 57756541

      Problem Signature 04: GrapeCity.ActiveReports.Document.v9

      Problem Signature 05: 9.2.3032.0

      Problem Signature 06: 5508fa54

      Problem Signature 07: 7a4

      Problem Signature 08: 12

      Problem Signature 09: System.InvalidOperationException

     

    Cause

     

    This is a known issue that is currently being investigated by our Engineering Team and will be corrected in Protect 9.3 due out Q3/Q4.

     

    Resolution

    In the meantime the current workaround is to use the "Save us" button in the upper left hand corner of the report to save as PDF instead of using "Export" button.

     

    Affected Product(s)

    Shavlik Protect 9.2.5119