Protect Continues to Offer the Same Patch After a Scan, Deployment, Reboot  and Re-Scan

Version 3

    Purpose


    The purpose of this document will outline why Protect continues to offer the same patch after a scan, deployment, reboot and re-scan is performed.  The document is specific to the errors and information in this document therefore it should be used for a catch-all for all detection issues.


    Symptoms


    1. The initial symptom of this issue is observed in View > Deployment Tracker, the results of the deployment will show Failed with 'returned 2359302' in the message.


    2359302.PNG


         2. Rebooting and scanning the same machine will still show the patch as missing.

         3. Enabling Diagnostic Patch Scanning in Tools > Options > Scans will help confirm the issue.  The scan log can be located in C:\ProgramData\LANDESK\Shavlik Protect\Logs   HF.username@computername


    "Unable to open file errorCode: 0x5 file: '\\192.168.0.1\C$\Program Files\Common Files\Microsoft Shared\VGX\vgx.dll'. Version check aborted."


      The actual file that is showing this error will vary depending on which patch Protect is scanning for.

     

    Resolution


    Your GPO policy has an explicit deny on specific files. This causes the Shavlik Protect Scanning Engine to not be able to read the necessary files. Since it cannot read the files, the scan engine offers the patch.

    You will need to remove the explicit deny on the specific file(s). Removing the GPO, forcing a GPO update and then re-scanning will result in the patch no longer being offered.

     

    Affected Product(s)


    Shavlik Protect 9.2.x