Patch for Windows Crashes When Attempting To Access Scheduled Console Tasks

Version 6

    Purpose

     

    The purpose of this document is to resolve the issue where Patch for Windows crashes when attempting to access scheduled console tasks.

     

    Symptoms

     

    The console returns the following error when Accessing Manage > Scheduled Console Tasks

    "Sorry, an unexpected error has occurred and Shavlik Protect Advanced must close to recover."

    SorryanUnexpectedError.png

    This can also be identified in the ST.Protect.managed log:

     

    Crash from main UI thread ---> System.InvalidOperationException: Crash from main UI thread ---> System.InvalidOperationException: Crash from main UI thread ---> System.FormatException: The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters.

     

    Cause

     

    A  non-Patch for Windows scheduled job has been created  in the Protect area of the MS Task Scheduler.

     

    The path to this area is found under Task Scheduler > LANDESK > Protect

    task_sched.png

    Resolution

     

    Delete the non-Patch for Windows scheduled task located in any of the folders under Task Scheduler > LANDESK > Protect

     

    Affected Products

     

    Patch for Windows 9.3.x

    Protect 9.2