Protect Crashes When Attempting To Access Scheduled Console Tasks

Version 3

    Symptoms

     

    Console Returns the following error when Accessing Manage > Scheduled Console Tasks

     

     

    "Sorry, an unexpected error has occurred and Shavlik Protect Advanced must close to recover."

     

    SorryanUnexpectedError.png

    This can also be identified in the ST.Protect.managed log:

     

     

    Crash from main UI thread ---> System.InvalidOperationException: Crash from main UI thread ---> System.InvalidOperationException: Crash from main UI thread ---> System.FormatException: The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters.

     


    Cause


    A  non-Protect scheduled job has been created  in the Protect area of the MS Task Scheduler.

     

    The path to this area is found under Task Scheduler > LANDESK > Protect

    task_sched.png

    Resolution

     

    Delete the non Shavlik scheduled task located in any of the folders under Task Scheduler > LANDESK > Protect

     

    Affected Product(s)

     

    Protect 9.2