Manage > Scheduler Remote Tasks Gives Popup Message When Refreshing or Viewing Machines - Root Element Is Missing

Version 4

    Issue

     

    When viewing or refreshing machines under Manage > Scheduler Remote Tasks an error occurs:

    Root element is missing The list of jobs currently scheduled on <machine name> is unreadable

     

    Symptoms

     

    You click on the Refresh All button in Manage > Scheduled Remote Tasks and the the following error is returned:

     

    Root element is missing.

    The list of jobs currently scheduled on

    <machine name> is unreadable.

    RootElement.PNG

     

    Cause

     

    Protect is attempting to contact the Shavlik scheduler on the remote client on port 5120.  Another product, like the Barracuda Agent, has hijacked port 5120 for it's own use.

     

    Resolution

     

    • Change the port of the 'other' product something other than 5120. (recommended)
    • Change the port the used by the Shavlik Scheduler from 5120 to an available port on the target machines.  See How to change the default Scheduler Port
    • Use the Microsoft Scheduler.  You can change over to it be Tools > Options > Scheduler > Scheduling > Microsoft Scheduler.

     

    Affected Product(s)

     

    Protect 9.X