Patch Scan fails Error Code -1 (*** ERROR*** in scan thread func UNKNOWN EXCEPTION) when using a custom Scan Template.
ScanEngine.cpp:98 Leaving patchScanEngine::CScanEngine::ThreadAction uncaught exception.
ScanWorkItem.cpp:457 Failed scan because an error after the scan started - unknown Exception.
ScanWorkItem.cpp:558 *** ERROR *** in scan thread func UNKNOWN EXCEPTION
We believe there is an issue in the upgrade process from Protect 9.0/9.1 to Protect 9.2 causing a corruption in customer Scan Templates for a very small percentage of customers. We are tracking down the root cause and will include a fix in a future version of Protect.
Delete and Remake the Scan Template (Do not just copy the template):
- Navigate to the your Templates, we suggest taking screenshots of the Scan Templates you are about to delete.
- Right click and delete affected Scan Templates.
- On the Shavlik Console toolbar select New > Patch Scan Template...
- Recreate desired scanning information using he screenshot(s) as a reference.
Shavlik Protect 9.2