Shavlik Protect 9.2 Console Service Error At Startup

Version 5

    Purpose

     

    The purpose of this document is to outline a resolution to a Shavlik Protect 9.2 Console service error at startup.

     

    Symptoms

     

    The Shavlik Protect 9.2 Console Service does not start and you receive the following error:

    Cannot Start console service.PNG

     

    You receive the following error when you open the Shavlik Protect 9.2 Console:

    Service responsible for importing scan and agent results is not running.PNG

     

    When you look in the ST.ServiceHost.managed log you see the following:

     

    ComponentManager.cs:348|Component 'Scheduler' failed to start.:System.Runtime.InteropServices.COMException (0x80070032): The request is not supported.

     

    Cause

     

    The Shavlik Protect 9.2 console uses the Microsoft Task Scheduler for scheduling Scans and other Protect related jobs. (in 9.0 and 9.1, the Protect Console used the Shavlik Scheduler).  In some environments, the Microsoft Task Scheduler service is manually disabled or disabled by Group Policy

     

    Resolution

     

    Enable the Task Scheduler service:

     

    1. On the Protect Console, go to Start > Run > Services.msc.
    2. Right click and Start the Task Scheduler.
    3. Restart the Shavlik Protect Console Service and everything will start normally.

    If starting the Task Scheduler service from Services.msc is not possible, you can manually make the following change: (please verify these instructions match you operating system)

     

    1. Go to Start > Run > regedit
    2. Navigate to this location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Schedule
    3. Find the DWORD called start, change its value from 4 to 2.
    4. Restart your computer and launch the Protect Console

     

      If the Task Scheduler still does not start, you will need to make changes to your Group Policy.

     

    Affected Product(s)

     

    Shavlik Protect 9.2.x