Error Unknown When Activating Shavlik Protect Console License

Version 2


    Purpose


    This document will show how to successfully activate your Shavlik Protect console license when receiving the error Unknown while trying to automatically activate your license.

     

     

    Description


    You receive the following error when trying to automatically activate your Shavlik Protect console license:

     

    Shavlik.PNG

     

     

    Cause

     

    This error happens when your Shavlik Protect Console is unable to reach our licensing server.

     


    Resolution


    You will need to configure your proxy to allow access to license.shavlik.com as a permanent solution. You can find the complete list of required URLs for Shavlik Protect at Firewall and Proxy Exceptions URL List - Shavlik Protect/Ivanti Patch for Windows Servers (08/10/2017). If you are unable or prefer not to change your proxy configuration, you can successfully activate your Shavlik Protect console license offline following the instructions in this document How To Process A Manual (Offline) Activation For Shavlik Protect.


     

    Affected Product(s)

     

    Shavlik Protect 9.x