Shavlik Protect Crashes When Attempting To Import A Custom Patch

Version 1

    Purpose


    This document will provide details and a solution for Shavlik Protect crashing when trying to import a Custom Patch


    Description


    You create a new Custom Patch and attempt to import it into Shavlik Protect.

    Shavlik Protect crashes with the following popup message.


     

     

    Cause


    A possible cause is the Value Name and Value Data are blank in the Registry Keys portion of the Custom Patch.


     

    Solution


    • The current versions of Shavlik Protect 9.x require values in the Value Name and Value Data fields.  You must add specific values to these fields. 
    • Another option would be to not use registry detection and use file detection only if you cannot determine a specific registry value to scan against.


    Affected Product(s)


    Shavlik Protect 9.x