Agents Cannot Take Snapshots

Version 3

    Issue

     

    Agents fails to take snapshots during the patch deployments process.

     

    Cause

     

    Shavlik Protect agents are unable to take snapshots.  In order to take snapshots, the machine must be scanned as a Hosted Virtual Machine which cannot be done through agents.

     

    Resolution

     

    You will need to add the VM as a Hosted Virtual Machine in to a Machine Group and then scan and deploy from the Console.

     

    Addition Information


    Virtual Machine Template Patching Requirements & Informational Document


    Affected Product

     

    Protect all versions