You are attempting to install an agent using the Manual Installation Script and the agent fails to register with the Protect Console.
You identify the issue through the following errors:
These logs are located on the client machine: C:\ProgramData\LANDesk\Shavlik Protect\Logs
Agent Registration Operation Log.
Created Monday, January 01, 2015 01:01:01AM
Error: Agent registration failed.
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You are using the NetBIOS name of the Protect server in the install script, but name resolution from the client machine to the Protect server fails using NetBIOS.
STPlatformUpdater.exe /wi:"/qn /l*v install.log SERVERURI=https://ProtectServer:3121 POLICY=AV AUTHENTICATIONTYPE=PASSPHRASE PASSPHRASE=PASSPHRASE”
- Correct the NetBIOS resolution issue from the client machine to the Protect server.
- Use the FQDN of the Protect server instead of NetBIOS.
- Use the IP Address of the Protect server instead of NetBIOS.
Shavlik Protect 9.x