Agent Install Fails At File Copy Process - Error code - 0x[431]

Version 14

    Symptoms

     

    Agent Installation fails with a copy failed error when attempting to install an agent on a remote machine using the machine view in the Protect Console.

     

    ST.ServiceHost.managed.log file shows the following messages and errors:

    MachineDeployment.cs:494|Copying critical file 'C:\ProgramData\LANDESK\Shavlik Protect\Console\DataFiles\STRemoteCommand.exe' to '\\A1958\C$\Windows\TEMP\a56029841e1f424595baf81c08fe54c5\STRemoteCommand.exe'.

    MachineDeployment.cs:996|Run Remote Task failed to create the remote command service. Error code - 0x[431]

    DeploymentService.cs:348|Marked deployment 'c505512c-9d85-45de-b60b-b8da7efbf884' complete

    AgentDeployment.cs:177|A1958: System.ComponentModel.Win32Exception (0x80004005): Failed to create service 'STRemoteCommand'


    Shavlik Protect Operations Monitor shows the following under the Agent Installation tab

     

     

    0x34b.JPG


    Cause

     

    Run Remote Task on the Protect Console is unable to overwrite a previously installed "remote command service" STRemoteCommand.exe on the target machine

     

    Resolution

     

    Manually deleted the old remote command service on the target machine running the following command from the command line on the Protect Console

    sc \\machinename delete stremotecommand

     

    Affected Product(s)

     

    Protect 9.X