Protect Agent Shows 'Turned Off' In The Microsoft Action Center

Version 2


    Symptoms


    The following message appears in the Microsoft Action Center on machines where the Shavlik Protect Agent has been installed.

     

    "Virus protection (Important)

    Shavlik Protect Agent reports that it is turned off."

    ActionCenterVirus.JPG

     

    Clicking the 'Turn on now' button shows the following message:

     

    "This program will not run

    Windows did not trust this program because its identity can't be verified"

    Programwillnotrun.JPG

     

    Cause

     

    The Shavlik Protect Agent is installed on a machine that is associated with an Agent Policy configured with Threat Tasks and Actions but Active Protection is not enabled in the Agent Policy

     

    Resolution

     

    Enable Active Protection under the Under the "Active Protection" tab in the Threat section of the Agent Policy.

     

    ActiveProtectionEnable.JPG

     

    Affected Product(s)

     

    Protect 9.X