Scan Error 830 - Unable to Connect to the Virtual Server

Version 4


    Symptoms

     

    When performing a scan you get Error Code 830, unable to connect to the virtual server.

    Error830.PNG

     

     

    Cause

     

    When scanning a virtual machine VMware Tools need to be installed and on a supported version.

    VMToolsNotInstalled.PNG

     

     

     

    Resolution

     

    Install or update VMware Tools, and then refresh the ESXI Hypervisor in your machine group so it shows the VMware Tools current or supported. Run the scan again.

     

    Product(s)

     

    Shavlik Protect 9.x