When Running Help > Refresh Files, Some but Not All files are Failing to Download

Version 1

    Symptoms

     

    When you run Help > Refresh Files in Protect you see that some files are failing to download, but other files are downloading fine.

     

    Within the ST.Protect.managed.user@domain.log, you may see logging such as the following for file(s) failing to download:

    2014-11-10T23:10:06.9996869Z 0005 V SingleFileDownload.cs:506|Downloading from 'http://xml.shavlik.com/data/Protect/v9/91/manifest/protect.manifest.cab' to 'protect.manifest.xml (C:\Users\user\AppData\Local\Temp\ec2fdb9d-c9ce-422a-b37e-8c1867c33424st.tmp)'.

    2014-11-10T23:10:07.0152958Z 0005 V FileSetDownload.cs:388|Waiting on downloads to complete, mutex 'Global\VersionsFileSet{FA4000E8-E831-4752-9F9B-7F49B46CBE09}'.

    2014-11-10T23:10:07.1400928Z 0006 W SingleFileDownload.cs:673|Package containing 'protect.manifest.xml' failed. Trying discrete file.

    2014-11-10T23:10:07.1400928Z 0006 V SingleFileDownload.cs:506|Downloading from 'http://xml.shavlik.com/data/Protect/v9/91/manifest/protect.manifest.xml' to 'protect.manifest.xml (C:\Users\user\AppData\Local\Temp\ec2fdb9d-c9ce-422a-b37e-8c1867c33424st.tmp)'.

    2014-11-10T23:10:07.1400928Z 0006 V SingleFileDownload.cs:558|Package fallback to individual file 'http://xml.shavlik.com/data/Protect/v9/91/manifest/protect.manifest.xml'.

    2014-11-10T23:10:08.5284839Z 0006 W FileIntegrityCheck.cs:83|More then one valid X509 certificate was found in the document

    2014-11-10T23:10:08.5284839Z 0006 V SingleFileDownload.cs:433|Downloaded, failed signature check, and deleted 'protect.manifest.xml (C:\Users\user\AppData\Local\Temp\ec2fdb9d-c9ce-422a-b37e-8c1867c33424st.tmp)'.

    2014-11-10T23:10:08.5440822Z 0006 E WorkItemManifestDownload.cs:186|Error: File not downloaded: protect.manifest.xml

    Error reason: File 'C:\ProgramData\LANDESK\Shavlik Protect\Console\DataFiles\protect.manifest.xml' failed signature check: http://xml.shavlik.com/data/Protect/v9/91/manifest/protect.manifest.xml

     

    Cause

     

    There is a proxy or web filter blocking the download or providing a cached download of a file that Protect needs to get from the internet.

     

    Resolution

     

     

    Additional Information

     

    If it's possible to allow exceptions for specific URLs in your proxy or web filter, refer to this document:

    Firewall and Proxy Exceptions URL List - Shavlik Protect/Ivanti Patch for Windows Servers (08/10/2017)

     

    Affected Product(s)

     

    Shavlik Protect 9.x