Email Server and Authentication Error: the Remote Certificate Is Invalid According to the Validation Procedure.

Version 3

    Symptoms

     

    When setting up your email server for use in Protect via Tools > Operations > Email, you see the following error message:

    The remote certificate is invalid according to the validation procedure.

     

    Cause

     

    You are attempting to use a secure connection with your mail server, but a certificate or TLS connection is incorrectly configured for the mail server.

     

    Resolution

     

    • Verify that any certificate required for the mail server is configured correctly and that TLS connection is available for the mail server.
    • Ensure that the port is set correctly.
    • Ensure that credentials provided are valid with the mail server.

     

    A possible workaround is to set up using a mail server which does not require a secure connection.

     

    Additional Information

     

    This error comes up as a common problem with connecting securely with mail servers when searching online. Here are a couple threads that appeared helpful:

    The remote certificate is invalid according to the validation procedure

    Error message: The remote certificate is invalid according to the validation procedure

     

    Affected Product(s)

     

    Shavlik Protect, All Versions