How to Increase the Deployment Timeout for Offline Hosted Virtual Machines

Version 4

    Purpose

     

    This document includes instructions on how to increase the deployment timeout for offline hosted virtual machines.  Performing the steps in this document will be required when a deployment to an offline hosted virtual machine requires more than 120 minutes to complete.  The typical cause would include a deployment of a large number of patches to a single machine. 


    Symptoms

    You will see the following error message in the Deployment Tracker approximately 2 hours into the deployment process.

    A subsequent scan of the target offline hosted virtual machine will show fewer patches missing indicating some of the patches installed within that 120 time-frame.


    Resolution


    Manually increase the deployment timeout by editing the STEnvironment.config.


    1.  Close Protect.

    2.  Stop the Shavlik Protect Console Service.

    3.  Navigate to the Protect installation folder. (C:\Program Files\LANDesk\Shavlik Protect by default)

    4.  Make a backup STEnvironment.config.

    5.  Edit the STEnvironment.config.

    6.  Add the following text AFTER: threatDataDirectory="C:\ProgramData\LANDesk\Shavlik Protect\Console\ThreatData"


    virtualDeploymentTimeout="4"


    This is what it will look like after your change:


    tempReportsDirectory="C:\ProgramData\LANDesk\Shavlik Protect\Console\TempReports"

    threatDataDirectory="C:\ProgramData\LANDesk\Shavlik Protect\Console\ThreatData"

    virtualDeploymentTimeout="4" >

     

    7. Close and save the STEnvironment.config file.

    8.  Start the Shavlik Protect Console Service.

    9.  Launch Shavlik Protect and test.


    Affected Products


    Shavlik Protect 9.x