Install Error - Your system does not meet the minimum supported operating system and service pack level.

Version 2

    1604_157_49_cache.png

     

    Symptoms


    Installing Protect fails with error:

     

    Your system does not meet the minimum supported operating system and service pack level. The minimum requirements are:

     

    - Windows XP x86 SP3

    - Windows XP x64 SP2

    - Windows Server 2003 SP2

    - Windows Vista SP2

    - Windows Server 2008 SP2

    - Windows 7 SP1

    - Windows Server 2008 R2 SP1

     

    Windows Server Core installations are not supported.

     

    If you are running Windows Server 2012 or later make sure that Server Graphical Shell (Server-Gui-Shell) feature is enabled.

     

    Install Fails - Unsupported OS on Supported OS.png

     

    Cause

     

    • The operating system being installed on is unsupported.
    • The file is set to run under compatibility mode for an unsupported OS.

     

    Resolution


    Disable 'Compatibility Mode'

     

    Right click the File, and choose Properties.

    In the files properties, click the Compatibility tab.

    Un-select 'Run this program in compatibility mode for:'

     

    compatibility mode.png

    Verify that the computer meets the minimum Operating System Requirements.

    Version 9.1:

    Operating System (one of the following):
    Shavlik Protect supports 64-bit versions of the listed operating systems. 32-bit
    versions are not supported for the console.
    • Windows Server 2012 Family R2, excluding Server Core
    • Windows Server 2012 Family, excluding Server Core
    • Windows Server 2008 Family R2 SP1 or later, excluding Server Core
    • Windows 8.1 or later, excluding Windows RT
    • Windows 7 SP1 or later, Professional, Enterprise, or Ultimate Edition

     

    Version 9.0:

    Operating System (one of the following)
    Shavlik Protect supports 32- and 64-bit versions of the listed operating systems for
    both console and target systems.
    • Windows XP Professional SP3 or later (SP2 or later if using 64-bit version)
    • Windows Server 2003 Family SP2 or later
    • Windows Vista SP2 or later, Business, Enterprise, or Ultimate Edition

     

    This can be verified several ways:

     

    Method 1 - Computer Properties

    Right click Computer and choose Properties.

     

    3-computer properties.png

     

    In Properties, view the Windows Edition and Service Pack level..

     

    4-properites output.png

    Method 2 - WinVer

    Run 'winver' to get the version number and compare against Microsoft's OS Version page:
    Operating System Version

     

    winver.png

     

    winver output.png

     

    Method 3 - Registry

    In the registry editor, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion
    The CurrentVersion value will indicate the OS version.
    The EditionID will indicate the edition of windows in use.

     

    registry.png

     

     

    Affected Product(s)

    Shavlik Protect All