Agent Expiration Date Differs from Console Expiration Date

Version 8

    Symptoms

     

    The Protect Console expiration date is different than the expiration date shown in the Protect Agent.

     

    (Example of Protect Console Expiration Date)

    1-console expire date.png

     

     

     

    (Example of Protect Agent Expiration Date)

    2-agent expire date.png

     

    Cause

     

    Agent seats are held for 45 days from the last time they successfully checked in. This is to allow a seat to be reclaimed by the Console in the event an Agent goes unused for a prolonged period of time. The Agent's expiration date will be 45 days from the last time it successfully checked in.

     

    Resolution

     

    If the Agent has an expiration date older than 45 days from today, initiating an Agent check-in should refresh its expiration date.

     

    Additional Information

     

    Agents are uninstalled if the Agent license becomes expired. You will need to reinstall the Agent to resume full functionality.

     

    Affected Product(s)

     

    Shavlik Protect 9.x

    Patch for Windows Servers 9.3+