Protect Shows Error - Error Loading Patch Definitions: Failed to Load the Patch Definitions:

Version 4

    Symptoms

     

    An error occurs performing certain actions in Protect:

    • Editing a Template
    • Clicking Help > Refresh Files
    • Clicking Tools > Custom Patch Editor

    Related symptoms:

    • Clicking Help > About will not display any file version info.

    error loading patch definitions.png

     

     

            

    [Window Title]
          Shavlik Protect Standard
         
          [Main Instruction]
          Error loading patch definitions: Failed to load the patch definitions:
         
          [Content]
          Shavlik Protect Standard must close.

     

    Cause

            

    This is caused by the "C:\ProgramData\LANDesk\Shavlik Protect\Console\DataFiles\ST.CustomPatch.config" file listing a custom patch file that is no longer available.

     

    Resolution

     

    If a custom patch .xml file was moved or renamed prior to this error occuring, move the file back/change the name to the original name.
    Once the ST.CustomPatch.config file is able to locate the custom patch .xml correctly, you can choose to exclude it from Protect by going to Manage > Custom Patches.

     

    Affected Product(s)

     

    Shavlik Protect 9.x