Obtaining and viewing logs for issues related to Patch for SCCM

Version 11

    Purpose

     

    This document is meant to provide information about where to obtain logging related to Patch for SCCM.

     

    Description

     

    Starting with Microsoft System Center 2012 there is a new log reading tool available called CMTrace.

     

    You can locate this on your Configuration Manager server under:

    C:\Program Files\Microsoft Configuration Manager\tools\cmtrace.exe

     

    We recommend creating a shortcut to this or setting this as the default log reader.

     

    Locations of log files and useful information:

     

    • Installation of Patch for SCCM plugin
      • C:\Users\{CurrentUser}\AppData\Local\Temp
          • Logs that will be found here:
            • SCCMPatchInstall_YYYYMMDD_HHMMSS.log
            • SCCMPatchSetup_YYYYMMDD_HHMMSS.log

     

    • System Center Configuration Manager (SCCM) Server:
      • C:\Program Files\Microsoft Configuration Manager\logs
        • Contains all logs related to operations of Configuration Manager
        • Most useful log(s) when troubleshooting issues with Shavlik Patch:
          • wsyncmgr.log - WSUS synchronization operations
      • C:\Users\*SCCM-Admin*\Shavlik\Shavlik Patch (C:\Users\*SCCM-Admin*\Ivanti\Patch - if you are using Ivanti Patch for SCCM 2.4)
        • Contains both logs and datafiles/binaries used by Shavlik Patch plugin.
          • Logs found here:
            • AutoPublish.log - Contains logging of publishing process.
            • Shavlik Patch.log - Contains logging of Shavlik Patch plugin operations.
    • Client
      • For trouble with deployment of dependent action patches (Java or Apple) it can be beneficial to obtain the following:
        • C:\Windows
          • WindowsUpdate.log
        • C:\ProgramData\Shavlik\Installation
          • Contains files related to deployment of dependent action patches (Java, Apple). Collect and zip everything in this folder.
          • Note: This folder is automatically cleaned out after 30 days
        • C:\ProgramData\Ivanti\Patch\Installation (Applicable to Patch 2.4 published updates)

     

      • For trouble with scan and deployment of standard definitions, it can be beneficial to obtain the following:
        • C:\Windows\CCM\Logs
          • UpdatesDeployment.log - Deployments, SDK, UX.
          • UpdatesHandler.log - Updates, Download.
          • ScanAgent.log - Online/Offline scans, WSUS location requests.
          • WUAHandler.log - Update status (missing/installed - verbose logging), WU interaction.
          • UpdatesStore.log - Update status (missing/installed).
          • %windir%\WindowsUpdate.log - Scanning/Installation of updates.

     

    The below table will help in understanding what log(s) may be most helpful during certain workflows:

     

    ShavPatchLogTable.JPG

    (Click to Enlarge)

     

    Product(s)

     

    Ivanti Patch for SCCM

    Shavlik Patch for Microsoft System Center

    (Formerly SCUPdates)