Obtaining and Viewing Logs for Issues Related to Shavlik Patch for Microsoft System Center

Version 5

    Purpose

     

    This document is meant to provide information about where to obtain logging related to Shavlik Patch for Microsoft System Center.

     

    Description

     

    Starting with Microsoft System Center 2012 there is a new log reading tool available called CMTrace.

     

    You can locate this on your Configuration Manager server under:

    C:\Program Files\Microsoft Configuration Manager\tools\cmtrace.exe

     

    We recommend creating a shortcut to this or setting this as the default log reader.

     

    Locations of log files and useful information:

     

    • System Center Configuration Manager (SCCM) Server:
      • C:\Program Files\Microsoft Configuration Manager\logs
        • Contains all logs related to operations of Configuration Manager
        • Most useful log(s) when troubleshooting issues with Shavlik Patch:
          • wsyncmgr.log - WSUS synchronization operations
      • C:\Users\*SCCM-Admin*\Shavlik\Shavlik Patch
        • Contains both logs and datafiles/binaries used by Shavlik Patch plugin.
          • Logs found here:
            • AutoPublish.log - Contains logging of publishing process.
            • Shavlik Patch.log - Contains logging of Shavlik Patch plugin operations.
    • Client
      • For trouble with deployment of dependent action patches (Java or Apple) it can be beneficial to obtain the following:
        • C:\Windows
          • WindowsUpdate.log
        • C:\ProgramData\Shavlik\Installation
          • Contains files related to deployment of dependent action patches (Java, Apple). Collect and zip everything in this folder.
          • Note: This folder is automatically cleaned out after 30 days

     

    The below table will help in understanding what log(s) may be most helpful during certain workflows:

     

    ShavPatchLogTable.JPG

    (Click to Enlarge)

     

    Product(s)

     

    Shavlik Patch for Microsoft System Center

    (Formerly SCUPdates)