Data Rollup Results Differ on the Primary and Secondary Console

Version 4

    Symptoms

     

    Data Rollup results differ on the Primary and Secondary Console in the results view or in reports (Deployment Status by Machine).

     

    Primary Console

    PrimaryRollup.PNG

     

    Secondary Console

     

    SecondaryRollup.PNG

     

     

    Cause


    Minutes between sending console's results is set to send to frequently. The deployment does have results qued but they are not complete. The incomplete results are sent to the Primary Console. Once the incomplete results are sent to the Primary Console the updated complete results will not be resent via data rollup.

     

    MinuteForRollup.PNG

     

     

    Resolution


    Have the console send the results less frequently. For example 1440 minutes would be once every 24 hours (default is 240 minutes).

    The results are sent based on the last time the Shavlik Protect Console service was started, that is when the timer begins.