Could Not Establish Trust Relationship for the SSL/TLS Secure Channel with Authority 'license.Shavlik.Com'

Version 5

    Symptoms

     

    When Help > Refresh License key is selected in the Protect Console the following error is returned:

    • Could not establish trust relationship for the SSL/TLS secure channel with authority 'golicense.vmware.com'  or
    • Could not establish trust relationship for the SSL/TLS secure channel with authority 'golicense.shavlik.com'

     

    Cause


    Root Certificate Information on the Protect Console is out of date

     

    Resolution


    Update Root Certificate Information on the Operating System running the Protect Console using the the following document:

    Updating Root Certificates Information Correcting Issues Caused by out of Date Root Certificates

     

    Affected Product(s)


    Shavlik Protect 9.X