How to Trouble Shoot Failed to Download the Latest Manifest File Issue.

Version 5

    Purpose

     

    This document is aim to trouble shoot unable to download the latest definition issue.

     

    Symptoms


    You will see some error message like this:

     

    Error: File not downloaded: scriptcatalog.zip

    Error reason: The request was aborted: The request was canceled.: http://xml.shavlik.com/data/scriptcatalog.zip

     

    error.PNG

     

    Cause


    The http://xml.shavlik.com been blocked
    or not able to visit this page from the Shavlik server.

     

    Resolution


    Add
    http://xml.shavlik.com to the trusted sites by following below steps:

    1. Open IE-> Internet options

    2. Click Security-> Click Trusted sites

    3. Add http://xml.shavlik.com into the list.

    4. Try to open this link see if you are able to download the zip file. http://xml.shavlik.com/data/scriptcatalog.zip

    5. If you are still not able to access the above page please check with your network admin to find out why this page can not be accessed.

     

    Additional Information


    Other document which is related with definition update:

    How To: Manually Updating Patch Data Files for Shavlik Protect

     

    Affected Product(s)


    Shavlik Protect 9.x