Why is "Patch Installed" and "Patch Missing" Not Showing in the Patch Status?

Version 6

    Symptoms

     

    - Patch Installed is not showing in the Patch status.

    - Patch Missing is not showing in the from Patch status.

     

    1.PNG

     

     

    Cause

     

    This is related to how the scan template configured. If the patch group does not have any patch detected then the "patch installed" and "patch missing" sections will not show up in the Patch status view.

     

    2.PNG

     

    Resolution

     

    Use a standard template such as "Security Patch Scan" or "WUscan" template to scan the target machine.

     

    Affected Product(s

     

    Shavlik Protect 9.x

    Ivanti Patch for Windows Servers 9.3.x