Patch View - Office Does Not Show Service Packs

Version 4

    Symptoms

     

    When searching Patch View for a version of Microsoft Office, the Service Packs are not displayed.

     

    1-search no sp.png

     

    Cause


    This is the cause of an issue. Explain - Why did the issue occur? This field is only applicable if there is a problem or issue that the document covers.

     

    Resolution


    Search using the full product name:

    Example - Office Standard 2007

     

    2-search yes sp.png

     

    Affected Product(s)


    • Shavlik Protect 9.x