Obtaining Protect Console and Agent Installation Logs

Version 5

    Purpose

     

    This document shows how to find the installation and setup logs for Shavlik Protect. This can be useful if attempting to troubleshoot an installation failure.

     

    Description

     

    The setup and install logs for Shavlik Protect can be found by doing the following:

     

    Go to Start > Run (or search) > Type: %temp%

     

    or

     

    C:\Users\*your_user*\AppData\Local\Temp

     

    Either option brings you to the same directory. You will need to search the temp directory for the following naming of files. There may be multiple of each depending how many times you have attempted installation. The newest log files would be the best to collect for support.

     

    ProtectSetup_xxx.log - This contains the logging of prerequisite checks during installation of the Protect console.

     

    ProtectInstall_xxx.log -  Protect console main installation log file.

     

    STPlatformInstall_xxx.log - Agent main installation log file.

     

    STPlatformUpdater_xxx.log - Additional logging for agent setup/install.

     

     

    Additional Information

     

    For information on collecting other/additional logging please see the document, How To: Collect Protect console, patch deployment and agent logs for troubleshooting

     

     

    Affected Product(s)

     

    Shavlik Protect 9.x