Error Code 806 – Unable to Mount Volume

Version 5

    Symptoms


    When attempting to run a scan or deployment operation on hosted offline virtual machines you receive the error “Error Code 806 – Unable to mount volume (24307)”.

     

    Cause

     

    The status code (24307) indicates that there is a problem with the VDDK driver within the Protect Console.

                  

    Resolution

                   
    Since this driver is packaged within the Protect Console the resolution is to uninstall and reinstall the Protect Console. As all of the information related to your Protect installation, such as Machine Groups, Administrative Credentials, Patch Groups, etc., are stored within the database, performing a reinstallation of the Protect Console will not affect this data.

    Affected Product(s)

     

    Protect Version: All