Offline Activation with Multiple Keys

Version 4

    Symptoms


    Offline Activation file does not contain all intended keys.
    This can cause a lower number of seats than intended.

      

    Resolution

     

    All active, non-expired keys that will be used in the Protect console must be entered in the primary box under Help > Enter/Refresh License when generating the offline license file.

    help - refresh.png

     

    Once the active, non-expired keys that will be used in the Protect console have all been added in the primary box under Help > Enter/Refresh License, click Create Request.
    You can verify all necessary keys are included in the LicenseInfo.xml file by opening the file with a text editor and verifying that all keys are listed.

     

    keys in notepad.png

     

     

    Alternative Resolution

     


    If an offline activation file (LicenseInfo.xml) was created from the console already and only needs to have a key added or removed, this can be done by modifying the file in a text editor.

     

     

    Adding a License Key to LicenseInfo.xml

    Locate the current list of license keys:
    <a:string>1234123412341234513135121</a:string>
    and copy /paste the tags immediately after the current key. Next add the additional key to this new set of tags.
    <a:string>1234123412341234513135121</a:string> <a:string>67896789678967896789</a:string>

     

     

    Removing a License Key from LicenseInfo.xml

    Locate the current list of license keys, and delete the key and its surrounding tags.
    (Original)
    <a:string>1234123412341234513135121</a:string><a:string>ABCABCABCABCABCABCABCABCA</a:string>
    (Deleted Second Key and corresponding tags)
    <a:string>1234123412341234513135121</a:string>