The Shavlik Protect Threat Protection engine is based on the Vipre SDK engine, and uses threat definitions created by GFI's ThreatTrack Security (formerly Sunbelt Software).
In case you see a possible threat that is not being detected or a false-positive for a threat, it is best to provide the following information to support so the issue can be addressed as efficiently as possible:
You can easily submit the information to support, here: http://support.shavlik.com/
Ensure to provide the following information.
-Software (threat) download location, if from a website
-Any attachments that may assist in identifying a threat or false positive
-Include a copy of the existing agent logs from the affected system, as described in this document: http://community.shavlik.com/docs/DOC-22921
*Note: It may prove helpful to enable additional agent logging as described here if you can reproduce the problem prior to submitting: http://community.shavlik.com/docs/DOC-23066