The Remote Server Returned an Error: (401) Unauthorized When Refreshing Files

Version 4

    Purpose

     

    New XML definitions are failing to download when refreshing files.  Customer was able to successfully refresh files if a web browser was open by clicking on Help - Refresh Files.

     

    Symptoms

     

    ST.Protect.managed.<username>.log shows:

    The remote server returned an error: (401) Unauthorized

     

    Example

    Error: File not downloaded: PatchInstaller.msi

    The remote server returned an error: (401) Unauthorized

     

    Cause

     

    Winhttp proxy settings were not in sync with Internet Explorer proxy settings.


    Resolution


    Follow instruction in the following document to verify proxy settings and transfer Internet Explorer proxy settings:

    Verifying Proxy Settings for Download Issues in Shavlik Protect

     

    Affected Product(s)

     

    Protect Version: All