The Remote Server Returned an Error: (401) Unauthorized When Refreshing Files

Version 4



    New XML definitions are failing to download when refreshing files.  Customer was able to successfully refresh files if a web browser was open by clicking on Help - Refresh Files.




    ST.Protect.managed.<username>.log shows:

    The remote server returned an error: (401) Unauthorized



    Error: File not downloaded: PatchInstaller.msi

    The remote server returned an error: (401) Unauthorized




    Winhttp proxy settings were not in sync with Internet Explorer proxy settings.


    Follow instruction in the following document to verify proxy settings and transfer Internet Explorer proxy settings:

    Verifying Proxy Settings for Download Issues in Shavlik Protect


    Affected Product(s)


    Protect Version: All