Performing Agent Diagnosis

Version 5

    Purpose

     

    This document outlines utilizing an included utility to troubleshoot common Agent issues.

     

    Description

     

        Running STAgentManagement

    1. Run Command Prompt as Administrator and change directories to the Shavlik Protect Agent folder.

    Note: When not running Command Prompt as Admin, the output file may not work.

    1-cd.png

    1. Enter the following command:
    • STAgentManagement.exe -diag agentdiag.txt

    2-diag.png

     

    1. A new command prompt window will open  with scrolling text, this is the STAgentManagement utilitiy runing. Once finished, Press Enter to exit. Please go to the newly created agentdiag.txt in your Shavlik Protect Agent directory and view the results.

    3-results.png

     

     

    Affected Product(s)

     

    All