Agent Install Error: File System Must Be NTFS

Version 3

    Symptoms


    When attempting to manually install an agent on a machine, you receive the error "File System must be NTFS."

     

    image002.jpg

     

     

    Resolution

     

    1. Ensure your Operating System is using an NTFS file system. This can confirmed by running msinfo32.exe from the run dialog box within Components>Storage>Drives

    1 - file system.png

    1. Within the agent machines registry, removed any folders and/or keys related to the Protect Agent from:
      • hkey_local_machine\software\classes\installer\products\

     

    Note: It is highly recommended that a registry backup be created prior to altering.

    http://windows.microsoft.com/en-us/windows-vista/back-up-the-registry

     

    1. Once the registry entries have been removed, you may run the agent installer again.

     

    Affected Product(s)

     

    Shavlik Protect 9.x