Downloading Shavlik Files in Internet Explorer Error: This file couldn't be downloaded

Version 4

    Symptoms

     

    When downloading files from Protect in Internet Explorer, the download returns message: This file couldn't be downloaded.

     

    view downloads.png

     

    Cause

     

    A security option within Internet Explorer can cause certain files to be prohibited from download.

     

    Resolution

     

    • Disable the option 'Do not save encrypted pages to disk' within Internet Explorer.
      • Click Tools> Options> AdvancedTab.
      • Locate the Security Section within Settings
      • Uncheck the 'Do not save encrypted pages to disk' option.

    options.png

    Note: Altering other manufacturers' software settings is done at customers own risk.

    • Alternative - Clear Browsers Cache/Cookies
    • Alternative - Try different Internet Browser