Manually Installed Agent Registers Successfully, Does Not Assign Policy

Version 5

    Symptoms


    When manually installing an agent using the STPlatformUpdater.exe, the registration might state it is successful, but then fail to check in and no Policy has been assigned.

    Registered successful.png

    no policy.png

     

    Associated Errors:

    Within the STAgentUpdater.log the following error may be present in this situation.
    Version 9:
    Vista & Later - C:\ProgramData\LANDesk\Shavlik Protect\Logs
    Earlier OS’s - C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs
    Version 8:
    Vista & Later - C:\ProgramData\Shavlik Technologies\Logs
    Earlier OS’s - C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs 


    Possible Causes


    Consoles and Agents must be within 2 minutes of one another or it can create issues in communications between the two.

    Try correcting the Date/Time so they are within 2 minutes of one another and attempt to have the agent check in again.

     

    If this does not correct your issue please consider checking with our community of users at
    http://community.shavlik.com

     

    If you would prefer you may also submit a ticket for Technical Support at
    http://support.shavlik.com/

     

     

    Affected Product(s)

     

    Protect Version: All