When manually installing an agent using the STPlatformUpdater.exe, the registration might state it is successful, but then fail to check in and no Policy has been assigned.
Within the STAgentUpdater.log the following error may be present in this situation.
Vista & Later - C:\ProgramData\LANDesk\Shavlik Protect\Logs
Earlier OS’s - C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs
Vista & Later - C:\ProgramData\Shavlik Technologies\Logs
Earlier OS’s - C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs
Consoles and Agents must be within 2 minutes of one another or it can create issues in communications between the two.
Try correcting the Date/Time so they are within 2 minutes of one another and attempt to have the agent check in again.
If this does not correct your issue please consider checking with our community of users at
If you would prefer you may also submit a ticket for Technical Support at
Protect Version: All